EssilorLuxottica Launches HELIX: A New Digital Ecosystem for Independent ECPs

EssilorLuxottica introduced its latest launch, HELIX, a new division of the company focused on helping ECPs leverage modern technology to improve the efficiency of their practices. Serving all of the ECP’s digital needs in one intelligent, interconnected platform — from booking and ordering to teleoptometry and managed vision care — HELIX will help doctors to reduce the overwhelming amount of tech and administrative burdens found in today’s practices. At Vision Expo West in Las Vegas, Independent Strong’s Editor-in-Chief John Sailer interviewed EssilorLuxottica’s Fabrizio Uguzzoni, Kim Schuy, and Alison Mounce to get more insight into this new digital platform. (Click below to listen.)

The launch of HELIX is part of EssilorLuxottica’s strategy to offer a broad portfolio of products and services to further improve the eye care experience for patients and help doctors run their practice more effectively. HELIX solutions will be available to all ECPs in North America who are interested in leveraging the opportunities made available by modern technology.

This new division will harness the power of EssilorLuxottica’s U.S. digital solutions, including VisionWeb, CLX, 4PatientCare, and Revenue Cycle Management, upgrading a historically fragmented approach with a more unified, data-driven modern one. ECPs can soon benefit from having one intuitive user interface where they can navigate back and forth between tools seamlessly throughout their day. This ease of use, eventually complemented by one customer care team, will unburden ECPs so they can focus on their patients and what’s important to them. 

“There is a staggering amount of new practice technology available today, which is incredible for the eye care industry, but also really time-consuming for ECPs who are juggling multiple platforms, systems, invoices, and service reps. With HELIX, we will completely reimagine the way ECPs can leverage modern technology to run their practices without the headaches we hear about so often. We already have strong and historically effective digital tools in our portfolio, including VisionWeb. When we put them into a single interface where all the tools speak to each other seamlessly, it will be like putting a new engine into your practice. This, in turn, gives ECPs more time to dedicate to their patients,” said Fabrizio Uguzzoni, President of Professional Solutions for EssilorLuxottica NA.

The first offering from HELIX, a next generation platform called Vision(X), will be available to U.S. ECPs beginning in Q2 2024. Current customers of Vision Web, Uprise, 4PatientCare, CLX, and other EssilorLuxottica U.S. digital solutions will all continue to operate as usual with full support from our HELIX team. Customers can find more information on HELIX and Vision(X) here. Click below to hear the VEW interview with EssilorLuxottica’s Fabrizio Uguzzoni, Kim Schuy, and Alison Mounce.