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Patient Experience
34 posts
Patient Experience
Do You See What’s On My Lashes? Tips for the Hygiene Talk
Whether you offer aesthetics services or not, it’s important to talk to patients about their eye care hygiene.
Leveraging Patient Communication in Practice
Having effective patient and staff communication skills can work to grow your practice.
Pediatric ODs Share Best Tips for Effective Parent Communication
ODs need to include pediatric patients in their conversations to succeed in getting the message through to their parents.
Practice Profile: Eye Candy Optical
Dr. Kandi Moller cold-started her practice, Eye Candy Optical in Gig Harbor, Washington, in August 2019. With over…
How to Deliver Bad News to Patients
Dr. Jennifer Stewart is joined by Dr. Steve Vargo to discuss the dos and don'ts of sharing bad news with patients.
Practice Profile: Redmond Eye Clinic
Dr. Binstock discusses how he has embraced independent optometry by focusing on providing high-quality eye care for his patients.
A Step-by-Step Guide to Stopping Optical Walkouts
Practitioners can improve their capture rate in the optical by refining their communication skills with their patients.
What You Don’t Say Matters: Using Body Language for Effective Patient Communication
Knowing how to assess patients’ body language, and ensuring your body language is positive, can change how patients perceive your practice.
No ‘I’ in Team
When opening a cold start practice, surrounding yourself with experts in every area of the industry can help make the process smoother and easier.
The Crucial Role of Health Literacy in Optometric Practice Success
Learn modern tactics for empowering your patients with accurate knowledge beyond your office chair.