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Patient Experience
40 posts
Patient Experience
How to Deliver Bad News to Patients
Dr. Jennifer Stewart is joined by Dr. Steve Vargo to discuss the dos and don'ts of sharing bad news with patients.
Practice Profile: Redmond Eye Clinic
Dr. Binstock discusses how he has embraced independent optometry by focusing on providing high-quality eye care for his patients.
A Step-by-Step Guide to Stopping Optical Walkouts
Practitioners can improve their capture rate in the optical by refining their communication skills with their patients.
What You Don’t Say Matters: Using Body Language for Effective Patient Communication
Knowing how to assess patients’ body language, and ensuring your body language is positive, can change how patients perceive your practice.
No ‘I’ in Team
When opening a cold start practice, surrounding yourself with experts in every area of the industry can help make the process smoother and easier.
The Crucial Role of Health Literacy in Optometric Practice Success
Learn modern tactics for empowering your patients with accurate knowledge beyond your office chair.
Knock Knock, Who’s There? It’s Your Virtual Assistant!
Virtual employees can help enhance patients’ experience, improve in-house employees’ satisfaction, and allow you to get more work done and see more patients.
How to Successfully Communicate Out-of-Pocket Dry Eye Treatments
Having direct communication with patients about the cost of their treatments will build trust and foster loyalty while bringing in more revenue to your practice.
MythBusters: Optometry Edition
Dr. Stewart is challenging independent optometrists to rethink many of the common misconceptions about the industry.
Top Practice Pearls to Building an OMG Practice
Prioritizing “wowing” your patients is going to give them the best experience in your practice.