From Corporate to $1M Independent Success

Transitioning to private practice doesn’t mean starting from scratch
Dr. Chad Krietlow went from corporate optometry to a successful private practice, Complete Eyecare, in Blaine, MN.
Photo courtesy of Dr. Chad Krietlow

For more than two decades, I enjoyed a highly successful career in corporate optometry. Fresh out of school, I took a part-time gig at a newly opened LensCrafters in Minnesota. Within the year, the leaseholder decided to step away to start a family, and I inherited the lease. For the next 22 years, that corporate model served me well. The national brand power, constant foot traffic from a mall location and steady stream of walk-in business offered a sense of security that a cold start simply couldn’t match.

But as the years went on, the corporate grind started to wear on me. I found myself lease-bound to rigid operating hours and facing a persistent struggle to find staff and doctor coverage, especially on weekends. I realized it was time to completely own my schedule, my business and my vision for patient care.

Sixteen months ago, I finally opened the doors to my independent private practice, Complete Eyecare in Blaine, Minnesota. In our very first year, we achieved an incredible milestone: $1 million plus in gross revenue.

The transition from corporate to private practice is daunting, but by leveraging my existing patient base, prioritizing high-level medical care and cracking the optical code, I turned a massive career shift into the thriving independent business I had envisioned.

Here is how I did it, along with some lessons you can apply to your own independent practice journey.

THE POWER OF THE WARM START

Many optometrists fear leaving a corporate sublease because they worry about starting from scratch. Fortunately, I owned my patient files. This meant I wasn’t launching a true cold start; I was executing what we call a “warm start.”

Because of noncompete clauses within my corporate lease, I had to move at least three miles away from my former location. I stayed within the same city, choosing a location exactly three miles down the road. To ensure my patient base migrated with me, my team launched a comprehensive communication strategy months before the grand opening. We executed multiple email campaigns and integrated text messaging to remind patients where to find us.

Thanks to that outreach, we barely skipped a beat out of the gate. Patient loyalty is an incredibly powerful asset. While we naturally lost a few patients along the way, most of my familiar faces walked right through our new front doors—accompanied by a steady stream of new patients.

Read more on warm starting here.

SECURING YOUR FINANCING AND YOUR FRONT DOOR

    If you are considering making this leap, give yourself a long runway. The transition took me roughly 18 months from the initial steps of planning to opening day. You can do it in a shorter amount of time, but I didn’t want to rush it. The biggest surprise throughout the process was the financing piece. Working with bankers, gathering extensive documentation and navigating unexpected underwriting detours took far longer than I anticipated. Start planning and talking to lenders earlier than you think you need to.

    Another critical component of our first-year success was building placement. I looked at several locations, including a high-traffic spot situated on the edge of a massive, busy commercial parking lot near popular restaurants. Initially, that was my top choice.

    But ultimately, I chose a smaller strip building a half mile away that houses just three businesses. Looking back, I am incredibly glad my first choice fell through. The busier lot is a logistical nightmare for lunch traffic and parking. At our current office, patients pull directly up to the front door and find an open spot immediately. Never underestimate how much patients value ease of access.

    DIFFERENTIATING WITH SPECIALIZED MEDICAL CARE

    If a patient asks why they should choose your practice over another, you should know your answer. For me, that differentiator is medical eyecare.

    I started investing heavily in advanced medical equipment—including an OCT, a visual field analyzer and an ultra-widefield retinal imaging system—during my final decade in the corporate space. When I moved to private practice, I knew I wanted to expand this clinical focus. On day one, I made a $25,000 investment in a high-end slit lamp equipped with an advanced dry eye imaging module—an expense that completely paid for itself in the first 12 months.

    While I was already treating dry eye, this tool allowed me to show patients exactly what was happening to their ocular surface. Seeing it for themselves builds trust and makes patients more likely to stick with treatment. Today, alongside managing glaucoma and macular degeneration, dry eye care serves as a massive growth engine for my practice.

    CRACKING THE OPTICAL CODE

    Perhaps my steepest learning curve when exiting the corporate world was retail. For 22 years, I had zero experience running an optical shop. At LensCrafters, my job ended the moment I handed the patient and their prescription off to the retail staff.

    In private practice, I suddenly had to learn how to manage frame inventory, understand lab workflows and capture optical sales. I quickly realized that your optician can make or break your business.

    I found my exceptional optical manager through sheer luck. While browsing online job boards, I noticed an applicant who had previously worked for a colleague of mine. I called that doctor for a reference, and while that specific applicant wasn’t the right fit, the doctor told me about another superstar optician who might be looking for a change. I reached out, connected with her and hired her to manage our optical.

    Having an experienced, driven professional who knows how to communicate value and sell premium products is essential. Today, our optical generates roughly 45% of our overall practice revenue.

    PRIORITIZING QUALITY OVER QUANTITY

    The most rewarding aspect of moving from a corporate lease to private practice is the shift in daily rhythm. In the corporate setting, the business model often demands grinding through as many patient exams per hour as possible.

    In private practice, the financial dynamics change. Because you retain the optical revenue and bill for specialized medical services, you can actually see fewer patients while increasing your bottom line.

    Today, I spend meaningful time with all my patients. I can educate them on their conditions, thoroughly answer their questions and ensure they never feel rushed out the door. Patients deeply appreciate this level of care, and it has created a level of professional fulfillment no corporate lease could ever replicate. If you have a clear vision for your practice and the courage to invest in your clinical capabilities, independence is well within your reach.

    Read more on growth strategies for the NEW practice here.

    Author
    • Chad Krietlow, OD

      Chad Krietlow, OD, is the owner of Complete Eyecare, in Blaine, Minnesota, where he has provided dedicated eyecare in for more than two decades.

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